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The secret of success in electronics commerce Association in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of…(11)…between a business and the buying public.

There are a number of factors in a real-world shop that…(12)…people’s perceptions of a business: These …(13)… the location and the appearance of the premises, the quality and the pricing of the merchandise or services, and the behaviour of the staff.

However, if a company is trying to make a good impression with online customers, most of these factors do not…(14).. a part. In the…(15)… of these factors, the way customers are …(16)..when they have a reason to call has a fundamental effect on a company’s ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient, easily frustrated and always conscious that they have other places where they can …(17)…their business. Preventing them from doing that means meeting them on their own…(18).. and providing them with what they want.

This necessity, in …(19)…, means that companies that sell over the net must get back-end functions right. Imposing…(20)…requirements on customers will not work; a business that insists on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.

11. A. Relationship B. Association C. Meeting D. Contact

12. A. Force B. Determine C. Decide D. Fix

13. A. Enclose B. Consist C. Include D. Contain

14. A. Get B. Run C. Play D. Have

15. A. Absence B. Lack C. Need D. Scarcity

16. A. Cared B. Treated C. Dealt D. Considered

17. A. Deliver B. Bring C. Move D. Take

18. A. Policies B. Standards C. Terms D. Conditions

19. A. Turn B. Sequence C. Line D. Order

20. A. Dense B. Rigid C. Deep D. Solid

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Giup e với . Read the following passage and mark the letter A, B, C, or D to indicate the correct answer to each of the questions. Cell phones are an integrated part of our society at this point, and their main use is communication. They keep students in touch with the rest of the world by giving them the power to interact with it . In my day, if you forgot your lunch you were at the mercy of the office calling home for you. Now, students have the ability to solve their own problems...
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Giup e với . Read the following passage and mark the letter A, B, C, or D to indicate the correct answer to each of the questions. Cell phones are an integrated part of our society at this point, and their main use is communication. They keep students in touch with the rest of the world by giving them the power to interact with it . In my day, if you forgot your lunch you were at the mercy of the office calling home for you. Now, students have the ability to solve their own problems and handle certain "emergencies" on their own. Cell phones also allow students the ability when the time is right, to keep in touch with students at other schools or friends that don't go to school. While not an educational benefit directly, better relationships can lead to higher self-esteem and reduce isolation, which is good for everybody. In the same way, camera phones allow students to capture the kinds of memories that help build a solid school culture, and, in some cases, can act as documentation of misbehavior in the same way that store cameras provide evidence and deter bad behavior. Academically, the cell phone can act as to record video of a procedure of explanation that may need to be reviewed later. It could be used to record audio of a lecture, as well, for later review. And just imagine if class could be easily " taped " for students who are absent? What if they could even be streamed and seen from home instantly? The iPod is a little trickier, because its function varies greatly by model. At its heart , it is a media player, and I know for a fact that many students work better while listening to music. For this reason, they can have a good effect by keeping students from getting too distracted while working ( ironic , because we mostly think of them AS distractions!). If it is a WIFI compatible model, and wireless internet is available, the iPod can be a great tool for looking up information or digging into things more deeply. Depending on the model, it may be able to act as a camera and video recorder as well (with the same benefits as the cell phone). Devices like the Kindle could, conceivably, make learning a lot easier. Imagine carrying all your textbooks in the palm of your hand, rather than strapped to your back! Though expensive, compared to buying new textbooks, the Kindle is a bargain. Many of the books used in high school English classes are actually FREE on the Kindle. 11. The passage mainly discusses ____. A. how some electronic devices are used in education B. how to use electronic devices in the classroom C. what is the best electronic device used in education D. which electronic device will be used as the textbooks 12. The word " it ' in the passage refers to ____. A. the power B. the world C. the rest of the world D. the main use 13. The phrase " at the mercy of " mostly means ____. A. completely dependent on B. at request of C. thankful to D. under orders 14. According to the passage, cell phones do NOT ____. A. help students keep in touch with their friends B. allow students to capture of memories C. help students record audio of a lecture D. enable students to write their assignment 15. The word " which " in the passage refers to ____. A. building better relationships B. achieving higher self-esteem C. that relationships lead to higher self-esteem D. having higher-esteem and lower isolation 16. Which of the following is closest in meaning to the word " taped "? A. recorded B. reviewed C. streamed D. seen 17. The phrase " At its heart " mostly refers to ____. A. the main function B. the core part C. the central unit D. the best usage 18. The word " ironic " is closest in meaning to ____. A. lucky B. special C. funny D. particular 19. Which of the following is NOT true about the iPod according to the passage? A. The iPod can be used to make phone calls. B. The iPod can be connected to the Internet. C. The iPod can be used to record videos D. The iPod comes in different models. 20. Which of the following is true about the kindle according to the passage? A. The Kindle is more economical than new textbooks. B. Everything read on the Kindle is free of charge. C. The Kindle comes in different models as the iPod does. D. You cannot listen to music with a Kindle
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Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.Once upon a time, people left school or university, joined a company and stayed with it until they retired. The concept of a job for life is now long (31)_______, and nowadays many employees find it hard to stay loyal to their companies for even a relatively short period of time. According to a recent survey, this is particularly (32...
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Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.

Once upon a time, people left school or university, joined a company and stayed with it until they retired. The concept of a job for life is now long (31)_______, and nowadays many employees find it hard to stay loyal to their companies for even a relatively short period of time. According to a recent survey, this is particularly (32 )_______ in London, where more than half of those asked said that they constantly keep one eye on other job opportunities, (33)______ they are fairly happy in their existing job. A high number of London workers say that they are always on the (34)_______, although they are content and motivated in their current position. Job seekers find that the internet (35)_______ them with a quick and easy way to find out what's available, and 53 percent said that they had applied for a job or registered with an employment agency in the past 12 months.

Question 35:

A. provides

B. serves

C. delivers

D. fulfills

1
5 tháng 11 2019

Đáp án: A

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.Once upon a time, people left school or university, joined a company and stayed with it until they retired. The concept of a job for life is now long (31)_______, and nowadays many employees find it hard to stay loyal to their companies for even a relatively short period of time. According to a recent survey, this is particularly (32...
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Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.

Once upon a time, people left school or university, joined a company and stayed with it until they retired. The concept of a job for life is now long (31)_______, and nowadays many employees find it hard to stay loyal to their companies for even a relatively short period of time. According to a recent survey, this is particularly (32 )_______ in London, where more than half of those asked said that they constantly keep one eye on other job opportunities, (33)______ they are fairly happy in their existing job. A high number of London workers say that they are always on the (34)_______, although they are content and motivated in their current position. Job seekers find that the internet (35)_______ them with a quick and easy way to find out what's available, and 53 percent said that they had applied for a job or registered with an employment agency in the past 12 months.

Question 33:

A. even if

B. as well

C. just as

D. so that

1
31 tháng 12 2017

Đáp án: A

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.Once upon a time, people left school or university, joined a company and stayed with it until they retired. The concept of a job for life is now long (31)_______, and nowadays many employees find it hard to stay loyal to their companies for even a relatively short period of time. According to a recent survey, this is particularly (32...
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Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.

Once upon a time, people left school or university, joined a company and stayed with it until they retired. The concept of a job for life is now long (31)_______, and nowadays many employees find it hard to stay loyal to their companies for even a relatively short period of time. According to a recent survey, this is particularly (32 )_______ in London, where more than half of those asked said that they constantly keep one eye on other job opportunities, (33)______ they are fairly happy in their existing job. A high number of London workers say that they are always on the (34)_______, although they are content and motivated in their current position. Job seekers find that the internet (35)_______ them with a quick and easy way to find out what's available, and 53 percent said that they had applied for a job or registered with an employment agency in the past 12 months.

Question 34:

A. look out

B. pursuit

C. search

D. watch

1
16 tháng 12 2019

Đáp án: A

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.Once upon a time, people left school or university, joined a company and stayed with it until they retired. The concept of a job for life is now long (31)_______, and nowadays many employees find it hard to stay loyal to their companies for even a relatively short period of time. According to a recent survey, this is particularly (32...
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Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.

Once upon a time, people left school or university, joined a company and stayed with it until they retired. The concept of a job for life is now long (31)_______, and nowadays many employees find it hard to stay loyal to their companies for even a relatively short period of time. According to a recent survey, this is particularly (32 )_______ in London, where more than half of those asked said that they constantly keep one eye on other job opportunities, (33)______ they are fairly happy in their existing job. A high number of London workers say that they are always on the (34)_______, although they are content and motivated in their current position. Job seekers find that the internet (35)_______ them with a quick and easy way to find out what's available, and 53 percent said that they had applied for a job or registered with an employment agency in the past 12 months.

Question 32:

A. true

B. right

C. actual

D. real

1
12 tháng 3 2018

Đáp án: A

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.Once upon a time, people left school or university, joined a company and stayed with it until they retired. The concept of a job for life is now long (31)_______, and nowadays many employees find it hard to stay loyal to their companies for even a relatively short period of time. According to a recent survey, this is particularly (32...
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Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.

Once upon a time, people left school or university, joined a company and stayed with it until they retired. The concept of a job for life is now long (31)_______, and nowadays many employees find it hard to stay loyal to their companies for even a relatively short period of time. According to a recent survey, this is particularly (32 )_______ in London, where more than half of those asked said that they constantly keep one eye on other job opportunities, (33)______ they are fairly happy in their existing job. A high number of London workers say that they are always on the (34)_______, although they are content and motivated in their current position. Job seekers find that the internet (35)_______ them with a quick and easy way to find out what's available, and 53 percent said that they had applied for a job or registered with an employment agency in the past 12 months.

Question 31:

A. done

B. gone

C. finished

D. over

1
6 tháng 10 2017

Đáp án: B

SIBLINGS When we are children, our sibling - that is, our brothers and sisters - are our first friends and first enemies. At the end of life, they are often our oldest friends and oldest enemies. The effect of sibling relationships in childhood can last a lifetime. Many experts say that the relationship among brothers and sisters explains a great deal about family life, especially today when brothers and sisters often spend more time with one another than with their parents. Studies have...
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SIBLINGS
When we are children, our sibling - that is, our brothers and sisters - are our first friends and first
enemies. At the end of life, they are often our oldest friends and oldest enemies. The effect of sibling relationships in childhood can last a lifetime. Many experts say that the relationship among brothers and sisters explains a great deal about family life, especially today when brothers and sisters often spend more time with one another than with their parents.

Studies have shown that sibling relationships between sister-sister pairs and brother-brother pairs are different. Sister pairs are the closest. Brothers are the most competitive. Sisters are usually more supportive of each other. They are more talkative, frank, and better at expressing themselves and sharing their feelings. On the other hand, brothers are usually more competitive with each other.
Experts agree that the relationship among siblings is influenced by many factors. For example, studies have shown that both brothers and sisters become more competitive and aggressive when their parents treat them even a little bit differently from one another. But parental treatment is not the only factor. Genetics, gender, life events, people, and experiences outside the family all shape the lives of siblings. Recently, one researcher demonstrated another factor: in sibling relationships. It was discovered that children dislike watching their siblings fight. In fact, they respond to arguments by taking sides - supporting one sibling and punishing the other.

Question 7: What is the main idea of the first paragraph?
A. Sibling relationships are among the most important relationships in life.
B. Siblings are our oldest enemies in life.
C. Some siblings have good relationships, but other siblings have bad relationships.
D. Siblings are our oldest friends in life.
Question 8: What is the main idea of the second paragraph?
A. Brothers usually tend to be competitive with sisters.
B. Siblings spend a lot of time together because they have to.
C. Females and males generally have different sibling relationships.
D. Sisters get along better with their sisters than with their brothers.
Question 9: What is the main idea of the third paragraph?
A. Siblings often support or punish one of their brothers or sisters in an argument.
B. There are many causes of good and bad sibling relationships.
C. Research has shown that siblings hate to fight.
D. Siblings are often indifferent to their parental treatment.
Question 10: Which of the following is NOT true about siblings?
A. Brothers are more talkative than sisters.
B. Sister-sister pairs are the closest.
C. Brother-brother pairs are the most competitive.
D. Sibling relationships between sister-sister pairs and, brother-brother pairs are different.
Question 11: Which of the following is true about siblings?
A. Parental treatment is the only factor that influences the, relationships among siblings.
B. The relationship among brothers and sisters-explains a lot about family life.
C. Children avoid arguments that their siblings have.
D. Genetics and gender don't impact on the lives of siblings.
Question 12: The word "sibling" is closest in meaning to _____________.
A. the whole family B. brothers C. sisters D. brothers and sisters
Question 13: The word "they" in paragraph 2 refers to _______________.
A. siblings B. sisters C. relationships D. brothers
Question 14: The relationship among siblings is_______________.
A. competitive B. only influenced by personality C. influenced by many factors D. aggressive

1
12 tháng 1 2020

Question 7: What is the main idea of the first paragraph?
A. Sibling relationships are among the most important relationships in life.
B. Siblings are our oldest enemies in life.
C. Some siblings have good relationships, but other siblings have bad relationships.
D. Siblings are our oldest friends in life.
Question 8: What is the main idea of the second paragraph?
A. Brothers usually tend to be competitive with sisters.
B. Siblings spend a lot of time together because they have to.
C. Females and males generally have different sibling relationships.
D. Sisters get along better with their sisters than with their brothers.
Question 9: What is the main idea of the third paragraph?
A. Siblings often support or punish one of their brothers or sisters in an argument.
B. There are many causes of good and bad sibling relationships.
C. Research has shown that siblings hate to fight.
D. Siblings are often indifferent to their parental treatment.
Question 10: Which of the following is NOT true about siblings?
A. Brothers are more talkative than sisters.
B. Sister-sister pairs are the closest.
C. Brother-brother pairs are the most competitive.
D. Sibling relationships between sister-sister pairs and, brother-brother pairs are different.
Question 11: Which of the following is true about siblings?
A. Parental treatment is the only factor that influences the, relationships among siblings.
B. The relationship among brothers and sisters-explains a lot about family life.
C. Children avoid arguments that their siblings have.
D. Genetics and gender don't impact on the lives of siblings.
Question 12: The word "sibling" is closest in meaning to _____________.
A. the whole family B. brothers C. sisters D. brothers and sisters
Question 13: The word "they" in paragraph 2 refers to _______________.
A. siblings B. sisters C. relationships D. brothers
Question 14: The relationship among siblings is_______________.
A. competitive B. only influenced by personality C. influenced by many factors D. aggressive

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questionsResearchers in the field of psychology have found that one of the best way to make an important decision, such as choosing a university to attend or business to invest in, involves the utilization of a decision worksheet. Psychologists who study optimization compare the actual decisions made by people to theretical ideal decisions to see how similar they...
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Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions

Researchers in the field of psychology have found that one of the best way to make an important decision, such as choosing a university to attend or business to invest in, involves the utilization of a decision worksheet. Psychologists who study optimization compare the actual decisions made by people to theretical ideal decisions to see how similar they are. Proponents of the worksheet procedure believe that it will yield optimal, that is, the best decisions. Although there are several variations on the exact format that worksheets cam take, they are all similar in their essential aspects.

Worksheets require defining the problem in a clear and concise way and then listing all possible solutions to the problem. Next, the pertinent considerations that all possible solutions to the problem. Next, the pertinent considerations that will be affected by each decision are listed, and the relative importance of each consideration or consequence is determined. Each consideration is assigned a numerical value to reflect its relative importance. A decision is mathematically calculated by adding these values together. The alternative with the highest number of points emerges as the best decision.

Since most important problems are multifaceted, there are several alternatives to choose from, each with unique advantages and disadvantages. One of the benefits of a pencil and paper decision-making procedure is that it permits people to deal with more variables than their minds can generally comprehend and remember. On the average, people can keep about seven ideas in their minds at once. A worksheet can be especially useful when the decision involves a large number of variables with complex relationships. A realistic example for many college students is the question "What will I do after graduation?" A graduate might seek a position that offers specialized training, pursue an advanced degree, or travel abroad for a year.

A decision-making worksheet begins with a succinct statement of the problem that will also help to narrow it. It is important to be clear about the distinction between long-range and immediate goals because long-range goals often involve a different decision than short-range ones. Focusing on long-range goals, a graduating student might revise the question above to "What will I do after graduation that will lead to a successful career?"

Question: The author states that "On the average, people can keep about seven ideas in their minds at once" (paragrap 3) to explain that________.

A. people can learn to keep more than seven ideas in their minds with practice.

B. most decisions involve seven steps.

C. human mental capacity has limitations.

D. some people have difficulty making minor as well as major decisions.

2
17 tháng 10 2018

Đáp án: C

9 giờ trước (21:53)

c

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questionsResearchers in the field of psychology have found that one of the best way to make an important decision, such as choosing a university to attend or business to invest in, involves the utilization of a decision worksheet. Psychologists who study optimization compare the actual decisions made by people to theretical ideal decisions to see how similar they...
Đọc tiếp

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions

Researchers in the field of psychology have found that one of the best way to make an important decision, such as choosing a university to attend or business to invest in, involves the utilization of a decision worksheet. Psychologists who study optimization compare the actual decisions made by people to theretical ideal decisions to see how similar they are. Proponents of the worksheet procedure believe that it will yield optimal, that is, the best decisions. Although there are several variations on the exact format that worksheets cam take, they are all similar in their essential aspects.

Worksheets require defining the problem in a clear and concise way and then listing all possible solutions to the problem. Next, the pertinent considerations that all possible solutions to the problem. Next, the pertinent considerations that will be affected by each decision are listed, and the relative importance of each consideration or consequence is determined. Each consideration is assigned a numerical value to reflect its relative importance. A decision is mathematically calculated by adding these values together. The alternative with the highest number of points emerges as the best decision.

Since most important problems are multifaceted, there are several alternatives to choose from, each with unique advantages and disadvantages. One of the benefits of a pencil and paper decision-making procedure is that it permits people to deal with more variables than their minds can generally comprehend and remember. On the average, people can keep about seven ideas in their minds at once. A worksheet can be especially useful when the decision involves a large number of variables with complex relationships. A realistic example for many college students is the question "What will I do after graduation?" A graduate might seek a position that offers specialized training, pursue an advanced degree, or travel abroad for a year.

A decision-making worksheet begins with a succinct statement of the problem that will also help to narrow it. It is important to be clear about the distinction between long-range and immediate goals because long-range goals often involve a different decision than short-range ones. Focusing on long-range goals, a graduating student might revise the question above to "What will I do after graduation that will lead to a successful career?"

Question: Which of the following terms is defined in the passage?

A. Proponents (para. 1)

B. Optimal (para. 1

C. Variables (para. 3)

D. Long-range goals (para. 4)

1
26 tháng 8 2019

Đáp án: B